(1) National joint insurance
Implement nationwide joint insurance and national standard three guarantee services. When a malfunction occurs within the scope of the three guarantees, the original warranty certificate and purchase invoice can be presented to an authorized branch for repair services.
The three guarantees services are as follows:
Within 7 days from the date of sale, consumers can choose to return, exchange, or repair the product. Within 15 days from the date of sale, consumers can choose to exchange or repair the goods. Consumers can choose to repair the product within one year from the date of sale. The following situations are not within the scope of three guarantees:
Exceeding the validity period of the three guarantees.
There is no valid San Bao voucher or invoice.
The content on the invoice does not match the physical identification of the goods or is altered.
Damage caused by failure to use, maintain, or maintain the product in accordance with the instructions (artificial damage).
(2) Warranty instructions
If your machine malfunctions, please call the service hotline, and the local repair station will provide on-site service within 24 hours (except for special circumstances).
When your machine malfunctions during normal use, our company will provide free repair services.
If the following situations occur, you can choose the paid services provided by our company.
During each repair, the person in charge of the customer service center will verify whether the product model and serial number on the invoice and warranty certificate match the actual product. Please request a written proof from the dealer when purchasing the machine to ensure that the dealer fulfills your additional commitments.
(3) Exemption from warranty obligations
In order to protect your legitimate rights and avoid unnecessary losses, our company does not assume the obligation of free warranty for machine malfunctions or damages caused by the following reasons. Please choose paid service.
Exceeding the warranty period.
When there are scratches, bumps, deformations, dents, etc.
Removed or repaired by unauthorized service personnel.
Damage caused by unexpected factors, human behavior, and external forces (including operational errors, handling, collisions, input of inappropriate voltage, etc.).
Using non-standard or unpublished software or non-standard related components (such as display cards).
Damage caused by force majeure such as natural disasters (such as earthquakes, fires, floods, etc.).
For services beyond the scope of free warranty, we will charge a fee (fee standard=technical service fee for replacing parts).
The interpretation rights of all the above regulations belong to our company, and we reserve the right to make modifications to these regulations without prior notice.
(4) Special instructions:
Some models have warranty terms that are not within the scope of 123 services mentioned above. Please refer to the actual warranty card of the product and consult the dealer when purchasing.